Support
Write to us and a person will read it.
We aim to reply within two business days. Telling us your device, your iOS version, and what you were doing when the problem happened will usually get you a real answer on the first reply.
Common questions
What can I do with Via?
Explore daily Mass readings, the full Catholic Bible, Saint of the Day, daily prayers and reflections, Ask Via, and Faith Explained videos. Follow your rhythm with the daily checklist, streak, and journey views, or create and join private, invite-only communities.
A Via account is required for communities and syncing saved reflections, prayers, videos, and notes across devices.
How do I restore a subscription on a new device?
Sign in to the same Apple Account you used to subscribe, open Via, go to Profile, open Settings, and choose Restore purchases. Subscriptions are tied to your Apple Account, not to your Via account.
How do I cancel my subscription?
Subscriptions are billed by Apple, so they are cancelled through Apple. On your iPhone, open Settings, tap your name, tap Subscriptions, choose Via, and tap Cancel Subscription. Access continues until the end of the period you have already paid for. For an introductory offer, check the cancellation terms shown by Apple.
We cannot cancel or refund an Apple subscription on your behalf. Refund requests go to Apple at reportaproblem.apple.com.
How do I delete my account?
In Via, go to Profile, open Settings, and choose Delete account. This permanently deletes your account, your saved conversations, your saved prayers, reflections and notes, your community profile, and your Via history. It cannot be undone, and signing back in will not restore any of it.
Deleting your Via account does not cancel an active subscription. Cancel it through Apple first, using the steps above.
Can I change the Bible translation?
Yes. Profile → Settings → Bible lets you choose between the Douay–Rheims, the Catholic Public Domain Version, and the World English Bible, Catholic Edition. The Bible reader also offers adjustable text size, chapter bookmarks, and reading progress.
My readings don't match the ones at my parish.
Set your region under Profile → Settings → Liturgical region. The liturgical calendar differs by country and by diocese, particularly for feasts that are holy days of obligation in one place and not in another. If your region is set correctly and a reading is still wrong, please write to us with the date and what your parish used — those reports are how the calendar gets fixed.
Is Via a substitute for a priest?
No. Via helps you read Scripture and understand Catholic teaching. It is not spiritual direction, not confession, not counselling, and not a substitute for your pastor. For anything weighing seriously on you, please talk to a priest.
If you are in crisis or thinking about harming yourself, please contact your local emergency number, or in the United States call or text 988 for the Suicide & Crisis Lifeline.
Reporting something in a community
Communities in Via are private and invite-only. If someone in a community posts something abusive or inappropriate, use the report control on the post, or write to support@viacatholic.app and tell us the community and roughly when it was posted.